Shipping Policies
Friends-LLC orders are shipped with the reliability and accountability of USPS shipping.
For more information about returning an item, read our
Refund policy
For a special touch, we'll include a free gift card and enclose your items in our distinctive Friends-LLC packaging. From our classic Candles presentation boxes to our individual solo orders, every item arrives presentation-ready.
For insurance reasons, a signature is required for FedEx shipments of $1,000 or more, regardless of any signed waivers you may have with USPS.
Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.
When Will Your Order Be Shipped?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the tracking number details for each item you buy. This arrival date is calculated based on the approximate number of days required to process, package, and deliver your order (estimated by USPS systems). For all available products, your orders will shipped within the first 24 hours (except holidays, Weekends) then the item will be shipped immediately on the following date. If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
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